Frequently Asked Questions
Everything you need to know about shopping with Robin Pickens
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days within the continental US, while international shipping varies by destination. Shipping costs are calculated at checkout based on package weight and destination.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unused and unopened items within 30 days of delivery for a full refund, excluding shipping costs. Please contact our support team to initiate a return.
Are your fabrics and products high quality?
Absolutely. Robin Pickens products are designed with meticulous attention to detail and printed on premium materials, including high-grade cotton for our quilting fabrics to ensure durability and vibrant color.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
Can I cancel or modify my order after it's been placed?
Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement. Once an order has entered the shipping process, we can no longer make modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.